Balcatta Panel and Paint is in the CGU Car Insurance approved repairer network

CGU manages around 350,000 claims every year – nearly 1,000 claims every day. But when having an accident it can be confusing what to do next.

Here at your local smash repair shop in Balcatta are are happy to assist with your insurance claim with CGU Insurance. CGU operates an approved repairer network and Balcatta Panel and Paint is proud member of this network.

When you come in to our shop you can expect free quotes, a professional service and a quick turnaround for your car. We are an approved repairer with CGU for over 10 years and can ensure to get your claim approved fast.

CGU offers a 24/7 claim lodgement and if you aren’t at fault for the accident, providing the other parties’ details will ensure you don’t pay an excess on your claim.

You might be asked who you like to nominate as your preferred repairer. This is an important step and we’d like to point out that you do have a choice of repairer. We can highly recommend to go with the repairer you feel most comfortable with. So if you are not happy with the suggestion that the CGU claim team offers you, it is your choice to nominate another repairer. It is surprisingly easy process and at our shop you can be sure that we have qualified tradesmen working on your car.

At first we recommend to come in for a free quote. Meet our team and get an idea about the cost of the repair. Our quotes are itemised so you will get a good overview about the cost for labour, paint and parts. This is a free service for you and you will receive a detailed quote via email.

If you decide to go through insurance, follow these easy steps to make your claim:

1. Make a claim with CGU online or via phone:
It’ll take about 15 minutes to lodge your claim online or over the phone. You can check a list of FAQs here.

2. CGU will provide you with a claim number. Keep this one handy for later enquiries.

3. Nominate Balcatta Panel and Paint as your preferred partner repairer so CGU can assign the claim via their online system to us. We guarantee all our work and your car will be repaired by certified tradesmen and will receive a free car wash too.

4. Our team at will send the images and the itemised quote to CGU for assessment and we will get approval within 24-48 hours. Sometimes the CGU assessor will need to inspect the car in person, so we will call and make an appointment to book you in.

Balcatta Panel & Paint - Approved By All Insurance Companies

As your recommended or approved smash repairer, Balcatta Panel and Paint will manage your claim with CGU electronically, ensure excellent communication and quick turnaround. We can offer you assistance and advise in lodging and managing a smash repair claim with the CGU claims teams.

What do I do next?

Is your car drivable? Start by coming in for a free quote to Balcatta Panel and Paint. We are in Balcatta, close to Mitchell Freeway in Delawney Street. Our customers come from all Perth Metro Area especially Balcatta, Perth City, Whitfords, Joondalup, Scarborough, Hillarys, Trigg, Osborne Park and Warwick. Our estimators Andrew and Bryan will look after you.

Do I have a choice of repairer?

Good news – most insurance policies do offer a choice of repairer. For you as a CGU insured that means that you are free to choose your own repairer and it won’t affect your claim. It doesn’t cost you any extra to use your own repairer. So while CGU might recommend you to somewhere else, you can nominate us as your preferred repairer.

Things to look out for when picking the best shop for your car:

the ratings of the recommended shop (don’t forget it’s your car that will be repaired and you want to make sure you receive a great quality job)
recommendations from friends and family
how clean the shop is
when the shop can book your car in
local team, friendly people

We offer guaranteed lifetime warranty on all of our work and have an excellent ranking on Facebook and Google.

Contact Details

Balcatta Panel and Paint
MRB 4892 | Unit 5-37 Delawney St
Balcatta, WA
Australia 6021

Phone: (08) 9240 1473

Google Rating

4.7

Based on 98 reviews

Balcatta Panel and Paint

4.7

James van der M.

03:26 19 Apr 24

Patricia M.

08:34 13 Apr 24

I have recently had my car in with Balcatta Panel and Paint to have the rear door and panel replaced and they did an excellent job, looks like new and they matched the paint very well. Great communication from start till end and even managed to get the car to me earlier because a long weekend. Very happy with the service and repair and would recommend to anyone looking to have work done.

Sandra W.

03:59 15 Jan 24

Chose to have Balcatta & Paint fix the damage to my car on Reviews.From the day I first took the car to be assessed until i picked the car up after the damage was fixed they were so professional and extremely efficient. Car looked new again and was so clean too. Would highly recommend them.

Julie H.

10:03 06 Dec 23

Thanks for the great job on Michael's car. He was so impressed. He examined the car carefully and couldn't fault the work. I would recommend Balcatta Panel and Paint for your car repairs.

Doug A

06:24 12 Nov 23

When my near-new car was damaged by another driver I chose to go to this business based on seeing its high Google reviews & ratings. Last week they repaired my car and I picked it up in showroom condition without any trace of the accident having occurred. Both the interior and outside of my car were also immaculate. I would highly recommend this business for any paint and smash repair work.

Savannah

05:10 02 Nov 23

Very grateful for your efforts with my Maloo! Balcatta panel and paint went above and beyond for us, highly recommend them for anyone needing there car done👌

Dave Dal P.

08:12 29 Sep 23

The team at Balcatta Panel and Paint were fantastic to deal with. They did a great job of repairing my vehicle. They were helpful, professional and made the process stress free. I would not hesitate to recommend you to others.

James S.

01:07 07 Sep 23

Nika B.

05:51 01 Sep 23

great stuff fixed my 1975 volvo very very happy!!! sorry for the fue leak

Stephen W.

00:59 11 Jul 23

I went there this morning to get a trailer fixed. Shane took a look at it, explained clearly why he couldn't (or any panel beater couldn't) do that kind of repair with the metal being too thick. Although he had a quick attempt anyway, proved it couldn't, and recommended a trailer repairer in Wangara.He couldn't have been more helpful given the situation. Highly recommend.

sam S.

16:09 06 Jul 23

Robin M.

00:27 02 Jul 23

Joanne S.

06:41 01 May 23

This business is great, no charge for a small thing, but it was a huge issue for me, highly recommend

Ali

14:47 26 Apr 23

Amanda M.

01:26 27 Mar 23

Balcatta Panel and Paint took all the stress out of my Insurance claim. I called them when our country repairers couldn't book me in for 6 months; so Balcatta Panel and Paint took our job and went above and beyond to help get us back on the road quickly and their repair job was first class. Very happy with their work and how nice and professional they were. Definitely recommend them to anyone.

Neville E.

12:09 08 Mar 23

Could not get better service anywhere thanks to you all from office staff and panelwork

Mark D.

12:44 19 Feb 23

Great job repairing my car, the new paintwork makes my car look brand new again. Great service & communication from start to finish

Dennis A.

23:39 17 Dec 22

Excellent quality and service. Attention to detail one of the best in Perth.

Belinda S.

07:29 09 Dec 22

I found Balcatta Panel and Paint when I was looking for an RAC approved repairer and I couldn’t be happier with the service I received from them! Keira was pleasant, friendly and efficient and the team went over and above to bring my car back to as new condition! Definitely a 5 star business!

Gee Y.

04:30 16 Nov 22

Highly recommend them. Getting a quote was simple and straightforward. The work was completed ahead of time of time. Them providing a loan car for the duration of the repair was a bonus. They are very professional in their conduct. I also like how they provide a very comprehensive quote and breaking down their labour and parts. The completed work looks as good as coming out from factory.

Sue B.

23:50 05 Oct 22

It's not often one *doesn't* get the car repair work done that one expects to need, and yet is extremely pleased with the service and professional honesty provided... but here it is! lol Many thanks to Shane and the Team for your friendly, prompt and cost-saving advice! I know where I'll absolutely be headed should I require panel work in the future. Cheers! 👍⭐⭐⭐⭐⭐

Paul M.

13:33 25 Sep 22

Quality service, epic repair 🔥 Cheers Balcatta Panel and Paint!

Michael H.

23:01 16 Sep 22

Holly K.

11:15 15 Sep 22

I cannot reccomend this business enough!. I recently had my first incident with a new car and i was very nervous to leave it and get it fixed. From organising everything to be booked in with Kira (receptionist) and leaving my car with Shane and his team - the process was actually stress free!. The car looked brand new when i picked it up with a very quick turn around and they made the whole process so much easier than i thought. Such a friendly team and they are truly experts at what they do! Thank you again for everything !

Seraquim De B.

11:54 06 Sep 22

Very professional: brilliant workmanship; open and clear communication; honest; personable; and problem free.My baby is 25 years old and I was expecting to have to replace all the original plastics/rubber seals and fixings in the affected areas when I got her back as they tend to disintegrate when mucked with, but the team must be wizards or something because they left me with nothing to do.I was also a tad worried about the finish as I've been told before that the age makes precise colour-matching challenging, plus she was coated in Crystal Rock, but she looks absolutely spectacular.She seems to be handling even better too, though, as I only had paint and minor bodywork done, I could see how it may be possible that an argument might be made to suggest that this is (conceivably) a happy psychosomatic byproduct of the work. I admit nothing apart from my bliss.I'm very, very happy and give them my strongest recommendation.Thank you team! Big ups and props and whatnot. 🙂

Shantel S.

07:58 03 Aug 22

I have just had damage to my car repaired by the team at Balcatta Panel & Paint and I could not recommend them enough! The whole process was so easy and very quick, they are so helpful and accomodating and make a stressful time as stress free as possible and their quality of work is exceptional. Definitely recommend going to see them for any required repairs to your car. Thank you so much Kira & Shane! My car looks brand new again and I am so happy :)Kind regards,Shantel Smith

Eric L.

02:12 07 Jul 22

Just want to thank the staff at Balcatta Panel and Paint especially Trey and Shane. They were super friendly and helpful.

John C

11:33 02 May 22

Great for panel shopOpen to negotiations and professional adise

edi P.

04:07 20 Apr 22

Professional fast and excellent. 10 of 10Highly recommended

Pat P.

22:14 25 Mar 22

Jason was very helpful

Stuart S.

09:14 21 Mar 22

Great bunch of people very friendly and nice but most of all its the next level repairs they did to my Walkinshaw detail to perfectioni got 2 mates that are panel beaters but i ll be using graham and his crew from now on these guys do great job

Greg S.

00:57 14 Dec 21

Just a quick thanks to Bryan, Kira and the team at Balcatta Panel and Paint. I had a dent removed from my car recently that was caused by an elderly gentleman reversing into my front driver’s door. When I picked up the car, I noticed some very, very minor issues with the paintjob and when I pointed it out to Bryan he immediately agreed it was not good enough and apologised that it had not been picked up. Two days later the car was ready to pick up and again and was perfect. It is great to see a firm take responsibility and pride for the quality of their work. Wouldn’t hesitate to recommend them to someone looking for a professional, customer focused, panel and paint specialist, and at a reasonable price!

Aleksandar Z.

09:23 08 Oct 21

I was recommended here by RAC to fix a moderate bump on my wheel arch and I could not be happier. The service was prompt (got my vehicle back within 4 business days) and when I asked for some paint to do some minor aesthetic touch ups on my car they gave me some willingly. Hopefully I won't have to come here again but, if I do, I highly recommend their services.

michele A.

07:53 07 Oct 21

They put a new panel on for me. Very busy. But fitted me in. Great job. So happy with the work done. Highly reccomend Balcatta panel and paint.

Maria I.

11:37 15 Sep 21

Very fast and top quality service. Thank you

Corey T.

07:29 26 Aug 21

So to start off the reason I came to these guys is I had work done through another place as directed through rac and they did such a bad job rac sent me the these guys to get the work fixed and I wont lie I was so worried that they would treat me as bad as the other place, but to me surprise they where so friendly and welcoming it settled my nerves straight away. Now if u want the at most best work done on ur car at such a great price them I highly suggest going to these guys from the moment I arrive I could tell that there level of experience and workmanship so like no other and the knowledge and attention to detail was so far past what I even expected that I cant fault these guys on anything. I even made a point to rac that they should highly recommend them as there preferred place to get work done.

Greg S.

12:40 13 Aug 21

Took our VW Polo Gti in for bumper repair. Very happy with the face to face service, quote, and the job done on our car. Would recommend them based on our experience.

Ian H.

10:04 23 Jul 21

Very friendly helpful staff

Brett R.

04:43 02 Jun 21

Connor Johnson (Connor J.

03:14 21 May 21

Tristan T.

10:34 04 May 21

Just want to say a big thank you to Balcatta Panel and Paint.Bryan and the team went far beyond my expectations, amazing customer service and the amount of time they put into the car was unbelievable.They were with me every step of the way as I worked fifo, sending me updates of the progress.The craftsmanship was flawless and car looks amazing! Highly recommend these guys 🙌

Stuart L.

12:43 13 Apr 21

Ross J.

04:00 01 Mar 21

Great Team, quality work and fair pricing

Dave H.

03:52 19 Feb 21

Went to these guys for a quote and they were so helpful and professional 👍 cheers guys

James W.

07:55 21 Jan 21

Jason and the team at Balcatta Paint & Panel did an amazing job at repairing my Toyota Corolla ZR Hybrid!!Would definitely highly recommend this crew as they do such a professional job!!Cheers!

Miles S.

15:37 07 Dec 20

Went to have a bumper repaired after a car nudged the bumper and caused some minor damage. Place repaired the bumper good as new, colours where a perfect match, quote was reasonable. The insurance and company corresponded efficiently, both where in the loop.Had a minor issue on trunk when i went to pick it up Friday afternoon, but come Monday the shop happily inspected, turned out to be sap, which they took care of no problems.Headache resolved 10/10.