Insurance Work

Balcatta Panel and Paint is your trusted, insurance-approved repairer. We work with a large number of insurance providers, including SGIO, QBE, RAC, CGU, Suncorp, WFI, Shannons, HBF, Zurich, YOUI, AAMI, Progressive Insurance, Club 4×4 and many more. If you are looking for a repairer on the approved repairer list, we are the place to go. We are part of all major insurance repairer networks.

In most cases, you have a choice of repairer, especially if you are not at fault, so you can choose who repairs your car. We can highly recommend checking some reviews before you choose who will repair your car. ( You can find our reviews here)

Why Choose Balcatta Panel and Paint

• Approved by all major insurers
• Professional insurance works
• Lifetime warranty
• Insurance-specific software packages
• Fast turnaround times

When you make an insurance claim, ask your insurer and check your policy. Find out if you are required to use their repairer.

How to fast-track your repairs through insurance:

1. Lodge your Claim
Your insurer will require you to lodge a claim. This can usually be done over the phone or online directly with the insurance company. You will receive a claim number. Please bring it when you come in for a quote.

Note: We provide a free quote for third-party claims with claim numbers. If you do not have a claim number, we have a minimum charge that will be quoted on inspection. If you proceed with Balcatta Panel and Paint, this fee will be deducted from the final invoice.

2. Receive a Quote
Visit our workshop and our team will assess your car and write up an itemised quote. Don’t forget to bring your claim number. Our long-standing relationship with the major insurers means we can advise on how best to proceed to fast-track the repair and return of your vehicle.

3. Quote Submission
After you submit your claim, your insurer will issue you a claim number and request an official quote for the repair. We deal with all major insurance companies and can send the quote straight through their software packages to them.  All we need is your claim number. Including this in your details will help fast-track the approval process for the repair.  In some cases, you will be required to nominate us as your preferred repairer. We would like to highlight that you do have a choice of repairer and you are not disadvantaged by choosing the shop that feels right for you.

4. Insurance Assessment
Before work can commence, an Assessor from your insurance company must inspect your vehicle. Depending on the insurance company, these assessments are done in our workshop by an assessor or via an online assessment. Workshop inspections are organised by Balcatta Panel and Paint, and your vehicle is required by 8 am on the date arranged. If you choose to leave it with us, then work will commence immediately after assessment and approval. Alternatively, you can book the repair for a future date, in which case your vehicle can be collected after 12 pm.

5. Booking Your Repair
Once your claim is approved, you will need to book your repair. We will check if parts are locally available or need to come from over east. Our average repair time is 4-5 days. Repair booking can be arranged when collecting your car, by phone or through email.

6. Dropping Off
Your car can be dropped off at any time during the operating hours detailed above. While in our care, your vehicle will be kept safe and secure in our facility building. Please ensure you remove all valuables and anything you might need.

7. Repair Time
We know you need your car repaired and returned as quickly as possible, and balance this need against the time required for the highest quality repair in order to calculate an estimated repair time. This estimate can be discussed prior to your booking and will be confirmed when you drop off your vehicle for repair. Availability of parts can cause delays, and should this occur, Balcatta Panel and Paint will contact you and keep you informed of progress.

8. Arranging to Collect
Balcatta Panel will contact you on the day arranged for collection to confirm the time you can collect your car. In the unlikely event of a delay, we will contact you and arrange an alternative.

9. Payment of an Excess
Most insurance companies require payment of an excess for ‘at fault claims’. If this applies, your insurance company will confirm it in writing and advise that it is payable to the repairer. Payment of the excess is required before you collect your vehicle. To avoid any delay, please be prepared to make this payment in cash, via EFTPOS, by credit card or cheque when you arrive to collect your vehicle from Balcatta Panel and Paint. A 1% surcharge for credit card payments applies.

10. Return Repair
To minimise inconvenience in the case of a lengthy delay in the supply of parts, your vehicle may be made available for you to drive temporarily with an arrangement for it to be returned to Balcatta Panel and Paint for repairs to be finalised when the parts issue is resolved.

Insurance Company Contact Information

Frequently Asked Questions