Balcatta Panel and Paint is approved repairer for HBF Insurance

Having an accident can be a stressful experience and we understand that it can be confusing who to call first. We are are happy to assist with your insurance claim with HBF Insurance. HBF operates an approved repairer network and Balcatta Panel and Paint is proud member of this network.

As a member of HBF you can enjoy free quotes in our Balcatta Shop, a professional service and a quick turnaround for your car. We are an approved repairer with HBF for over 10 years and have excellent relationships to the HBF claims and assessing team.

HBF offers a 24/7 claim lodgement and you might be asked who you like to nominate as your preferred repairer. This is an important step and we’d like to point out that you do have a choice of repairer. So if you are not happy with the suggestion that the HBF claim team offers you, it is your choice to nominate another repairer. It is not as complicated as you might think and we will assist you through all steps.

At first we recommend to come in for a free quote. Meet our team and get an idea about the cost of the repair. Our quotes are itemised so you will get a good overview about the cost for labour, paint and parts. This is a free service for you and you will receive a detailed quote via email.

If you decide to go through insurance, follow these easy steps to make your claim:

1. Make a claim with HBF online or via phone: or 1300 559 867 . It’ll take about 15 minutes to lodge your claim online or over the phone.

2. HBF will provide you with a claim number. Keep this one handy for later enquiries.

3. Nominate Balcatta Panel and Paint as your preferred partner repairer so HBF can assign the claim via their online system to us. We guarantee all our work and your car will be repaired by certified tradesmen and will receive a free car wash too.

4. Our team at will send the images and the itemised quote to HBF for assessment and we will get approval within 24-48 hours. Sometimes the HBF assessor will need to inspect the car in person, so we will call and make an appointment to book you in.

As your recommended or approved smash repairer, Balcatta Panel and Paint will manage your claim with HBF electronically, ensure excellent communication and quick turnaround. We can offer you assistance and advise in lodging and managing a smash repair claim with the HBF headquarter in Perth.

What do I do next?

Is your car drivable? Start by coming in for a free quote to Balcatta Panel and Paint. We are in Balcatta, close to Mitchell Freeway in Delawney Street. Our customers come from all Perth Metro Area especially Balcatta, Perth City, Whitfords, Joondalup, Scarborough, Hillarys, Trigg, Osborne Park and Warwick. Our estimators Andrew and Bryan will look after you.

Do I have a choice of repairer?

Good news – most insurance policies do offer a choice of repairer. For you as a HBF insured that means that you are free to choose your own repairer and it won’t affect your claim. It doesn’t cost you any extra to use your own repairer. So while HBF might recommend you to somewhere else, you can nominate us as your preferred repairer.

Things to look out for:

  • the ratings of the recommended shop (don’t forget it’s your car that will be repaired and you want to make sure you receive a great quality job)
  • recommendations from friends and family
  • how clean the shop is
  • when the shop can book your car in
  • local team, friendly people

We offer guaranteed lifetime warranty on all of our work and have an excellent ranking on Facebook and Google.

Contact us today for advice or simply come in for a free quote, no appointment required.