Your Frequently Asked Questions About Smash Repairs, Answered

What happens to my car after an accident?

In Western Australia, the law requires anyone involved in a car accident to stop at the scene and supply their name, address, driver’s license and vehicle registration number.

You should also take note of the insurance details of the other drivers involved and everything you can remember about the events of the crash.

Contact your insurance company as soon as possible so your recollection of the accident remains front of mind. Explain to them what happened and they will take down your details and give you a claim number.

Please keep in mind that you do have a choice of repairer, so nominate Balcatta Panel & Paint as your smash repairer.


Is Balcatta Panel & Paint an insurance-approved Smash Repairer?

Yes! We are an:

  • RAC approved smash repairer
  • Suncorp approved repairer
  • CGU approved repairer
  • SGIO approved repairer
  • HBF approved repairer (and approved by all other major insurance companies as well!)


What vehicles do you repair?

Our team has over 40 years of combined experience in repairing different makes and models of motor vehicles.


How much will a smash repair job cost?

Several factors impact the cost of a smash repair job. Read our blog which goes into further detail on this. 


How long will the smash repairs take?

It typically takes us 3 days for a front or rear bumper respray, and 5 days for door, bonnet and tailgate damage. Our overall average repair time takes us 4-5 days and tow jobs in approx 10 days. We order the parts prior to booking your car in so that you don’t have to wait any additional time.


What other services do you provide? 

We offer a range of ways to get your car back to an ideal state including bumper repairs, complete paint jobs, paint repairs, insurance work, dent repairs and private repairs.

If you have a question that hasn’t been answered by the above, feel free to give our team a call!